Getting Started

• 1.1 First steps - from idea to action
• 1.2 Involving the community
• 1.3 Involving service users
• 1.4 Planning your work
• 1.5 Choosing legal structures
• 1.6 Charitable status
• 1.7 Where to go for help

Working with others

• 3.1 Consensus building
• 3.2 Community participation and engagement methods
• 3.3 Partnership
• 3.4 Compacts
• 3.5 Customer care
• 3.6 Networks
• 3.7 Commissioning
• 3.8 Contracts

Trustees and governance

• 5.1 Principles of governance
• 5.2 Trustee duties and responsibilities
• 5.3 Governing body structures and honorary officers
• 5.4 Recruitment, selection and induction
• 5.5 Training and development for trustees
• 5.6 Working with the chief officer
• 5.7 Liability of trustees and governing body members
• 5.8 Trustee indemnity insurance
   

Running your organisation

• 2.1 Developing a strategic plan
• 2.2 The Business Plan
• 2.3 Effective meetings
• 2.4 Effective Annual General Meetings
• 2.5 Quality
• 2.6 Monitoring and evaluation
• 2.7 Risk management
• 2.8 Health & safety
• 2.9 Equal opportunities
• 2.10 Welsh language - legal context
• 2.11 Insurance
• 2.12 Data protection

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Volunteers

• 4.1 Thinking about volunteering
• 4.2 Developing a volunteer strategy
• 4.3 Model volunteering policy
• 4.4 Recruiting, selecting and inducting volunteers
• 4.5 Recruiting Welsh speaking volunteers
• 4.6 Diversity in volunteering
• 4.7 How to retain volunteers
• 4.8 Keeping volunteers safe
• 4.9 Volunteering to work with vulnerable adults and children
• 4.10 Criminal records checks
• 4.11 Volunteers and the law
• 4.12 Volunteers and welfare benefits
• 4.13 Volunteer expenses
• 4.14 Investing in Volunteers
• 4.15 How to work with hard to place volunteers 
   

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Employing and managing people

• 6.1 Working in the voluntary sector
• 6.2 Employing staff for the first time
• 6.3 Drawing up a Job Specification
• 6.4 Advertising your vacancy
• 6.5 Selecting your candidate
• 6.6 Producing a written statement
• 6.7 Induction, training and development

• 6.9 Grievance
• 6.10 Harassment
• 6.11 Redundancy policy
• 6.12 Health and safety policy
• 6.15 Equal opportunities policy
• 6.16 Whistleblowing policy
• 6.17 Retirement policy
• 6.18 Disciplinary policy

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• 7.1 Developing a fundraising strategy
• 7.2 Grants - fit for funding
• 7.3 Applying to funders
• 7.3.1 Accounting for volunteers' time in funding applications
• 7.4 Sources of funding
• 7.4.1 Small grants
• 7.4.2 Lottery funding
• 7.4.3 Trusts and foundations
• 7.4.4 Welsh Assembly Government grant funding
• 7.4.5 Non-devolved UK Government grant funding
• 7.4.6 Europe
• 7.4.7 Funding sources for health and social care projects
• 7.4.8 Funding sources for sports projects
• 7.4.9 Funding sources for arts projects
• 7.4.10 Funding sources for environmental projects
• 7.4.11 Funding for community buildings
• 7.4.12 Funding for youth oriented projects
• 7.4.13 Local funding - Merthyr Tydfil
• 7.5 Loans
• 7.6.1 Fundraising events
• 7.6.2 Fundraising legacies
• 7.6.3 Fundraising donations
• 7.7 Procurement and Public Service Delivery
• 7.8 Trading
• 7.9 Giving (sources of funding)
• 7.10 Tax effective giving
• 7.10.1 Introduction to payroll giving
• 7.10.2 Payroll fundraising
• 7.10.3 Payroll giving consortia
• 7.11 Corporate funding
  
   

• 8.1 Setting up a financial system
• 8.2 Setting a budget
• 8.3 Full cost recovery
• 8.4 Monitoring expenditure and budget
• 8.5 Financial controls
• 8.6 Annual accounts and audit
• 8.7 VAT
• 8.8 Payroll
• 8.9 Reserves
• 8.10 Pensions
• 8.11 Avoiding fraud

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Assets

• 9.1 Buildings
• 9.2 Running buildings
• 9.3 Land
• 9.4 Information Technology
• 9.5 Vehicles
• 9.6 Intellectual property

Promotion and marketing

• 10.1 Communications and marketing plan
• 10.2 Creating effective marketing and publicity materials
• 10.3 Preparing newsletters
• 10.4 Working with the media
• 10.5 Effective press releases
• 10.6 The annual report
• 10.7 Website development and maintenance
• 10.8 Accessible formats and languages

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